Creating a World-Class Franchise Customer Experience Creating a World-Class Franchise Customer Experience | LevelUp Franchise Academy

Online Course – Verified Certificate on Completion

Creating a World-Class Franchise Customer Experience

How to Deliver Consistent, Memorable Experiences Across Every Location — and Turn One-Time Visitors into Devoted Advocates Who Come Back, Spend More, and Bring Their Friends.

5Modules

25Lessons

90Day Plan

∞Access

Yes — Enrol Me Now See What's Inside First

Franchise-Specific Framework

Psychology-Backed Methods

Immediate Action Steps

Verified Certificate

Lifetime Access

The Real Problem

Your Product Is Good.
So Why Aren't Customers Coming Back?

You have invested everything in your franchise. You follow the system. You maintain the standards. You work harder than anyone in your building. And yet — something is missing.

Customers come in once. Some come back. But the ones who never return? You almost never find out why. No dramatic complaint. No angry phone call. Just silence. And slowly, quietly, your repeat visit numbers stay flat and word-of-mouth growth never quite materialises.

Here is the uncomfortable reality that most franchise training programmes never address directly:

Two franchise locations in the same system, selling the same product at the same price, can produce completely different loyalty outcomes. The difference is not the product. It is never the product. It is the experience.

Does This Sound Familiar?

You're not sure exactly where in the customer journey you're losing people — you just know the retention numbers aren't where you want them.

Your team delivers a decent experience, but it varies by shift and by person. On a great day it's good. On a harder day it's just functional.

You've tried customer experience training before, but nothing produced a measurable, lasting change in how customers actually behave.

Complaints still make you anxious rather than excited, and your team doesn't have a reliable, confident method for handling them.

Your digital presence needs work but you're not sure what signals potential customers are actually using to decide whether to visit.

You want to build the kind of location customers rave about, but you've never had a clear, systematic framework for making that happen.

The Solution

There Is a Framework
for Building Devoted Customers.

This course teaches you exactly how to design, engineer, and systematically deliver an experience so consistently excellent that customers don't just come back — they come back because being with your business genuinely means something to them.

Built for Franchisees Specifically

Not generic business owners. Every framework accounts for operating within a franchisor's system while giving you full ownership of the experience layer you create on top of it.

Rooted in Psychology, Not Instinct

The peak-end rule, three emotional triggers of loyalty, the service recovery paradox — documented, replicated findings that change how you see every single customer interaction.

Immediately Actionable

Every module ends with a concrete exercise and a specific action step you implement this week in your actual location with your actual team — not in theory.

Comprehensive and Sequential

Five modules that build deliberately on each other, taking you from psychological foundations through a step-by-step 90-day transformation plan.

The Transformation

Here Is What Changes
When You Complete This Course

✗ Before This Course

✓ After This Course

You've never mapped the hidden touchpoints — the moments before, between, and after visits that are quietly winning or losing customers you never knew you had.

You have a complete customer experience map with every touchpoint identified, every friction point prioritised, and every magic moment protected and amplified.

Your team delivers a variable experience depending on who is working. Consistency is aspirational, not structural.

Your team operates against clear, written behavioural standards — your non-negotiables — ensuring every customer receives the same level of care regardless of shift or volume.

Complaints create anxiety. You deal with them as quickly as possible and move on, without a reliable method and without converting them into loyalty opportunities.

Your team uses the HEART method with genuine confidence. Difficult interactions become opportunities to demonstrate your values — and the customers who complain often become your most devoted advocates.

You deliver a functional experience that satisfies customers well enough to keep them from complaining. But satisfied customers are one better offer away from leaving.

You are building devoted customers — emotionally connected, who tell others without being asked, and who choose you even when cheaper or more convenient alternatives exist.

What's Inside

Everything Inside the Course

What separates a franchise location that struggles with refunds and low repeat business from one that enjoys a steady stream of referrals and loyal advocates? It's rarely the product or the price — it's how customers feel when they walk away.

This hands-on course is built for franchisees and multi-location operators who want to deliver consistent, memorable experiences at every location. Across five focused modules, you'll move from the psychology of customer loyalty to a complete, measurable improvement plan for your own business.

You'll learn why customers remember feelings over facts, how to engineer the moments that matter most, and how to activate the three emotional triggers that turn satisfied customers into devoted advocates. You'll map your real customer journey, build the five pillars of unforgettable service, scale your experience with smart automation, turn complaints into loyalty with the HEART method, and put it all into action with a 90-day transformation plan. Every lesson includes a practical exercise, plus bonus tools: a Franchise Customer Metrics Dashboard and a Franchise Customer Audit Workbook.

5 Modules

25 Lessons

25 Exercises

5 Module Quizzes

1 90-Day Plan

Why Customers Remember Feelings, Not Facts

The Peak-End Rule: Engineering Memorable Moments

The Three Emotional Triggers: Trust, Belonging & Progress

The Difference Between Satisfaction and Devotion

Building Digital Trust Without Face-to-Face Contact

The Hidden Journey: What Customers Experience Before They Buy

Uncovering Your Most Overlooked Touchpoints

The Onboarding Phase: Setting the Tone for the Relationship

Gathering Honest Customer Feedback You Can Actually Use

Building Your Customer Experience Map

Pillar 1: Consistency — Building the Foundation of Trust

Pillar 2: Personalization — Making Every Customer Feel Seen

Pillar 3: Proactivity — Solving Problems Before They Exist

Pillar 4: Transparency — Using Honesty as a Competitive Advantage

Pillar 5: Surprise & Delight — Turning Ordinary into Memorable

Smart Automation: Automate Processes, Not Relationships

Building Your Experience Automation Stack on Any Budget

The Recovery Opportunity Mindset: Why Complaints Are a Gift

The HEART Method: A Framework for Any Difficult Situation

Building Anti-Fragile Systems: Getting Stronger Through Problems

Days 1–30: Conducting Your Customer Experience Audit

Days 31–60: Implementing and Testing Your Improvements

Days 61–90: Optimising, Scaling, and Planning What's Next

Measuring What Matters: The Right Metrics for CX

Sustaining Excellence: Making CX a Daily Habit

Enrol Today and Receive

Four Powerful Bonuses
Included Free with Your Enrolment

Bonus 01

The CX Audit Workbook

Step-by-step guided workbook that walks you through the 90-day audit process with structured templates, scoring frameworks, and weekly action planners.

Bonus 02

The CX Metrics Dashboard Template

Ready-to-use measurement template covering the five core customer experience metrics. Plug in your numbers and track progress every week.

Bonus 03

25 Done-for-You CX Scripts

Word-for-word scripts for the most common customer interactions — welcome sequences, complaint responses, review requests, and re-engagement messages.

Bonus 04

The HEART Method Quick-Reference Card

A beautifully designed printable card summarising all five HEART steps with key language examples. Post it in your back-of-house for your entire team.

Real Results

What Franchise Operators
Are Saying After Completing the Course

"The hidden touchpoints module alone saved me at least three customers I know I was quietly losing every week. Within 60 days, my Google reviews improved from a 3.8 to a 4.6 average and my repeat visit rate went up by 18 percentage points."

Jason W.

Multi-Unit Franchise Operator, QSR Sector

"The HEART method changed everything about how my team handles complaints. A customer came in furious about an order error. My team used the HEART method and she left having written a five-star review that mentioned my team by name."

Jeanine K.

Franchise Owner, Health & Wellness Sector

"I enrolled because my franchisor recommended it. I finished it because it's genuinely the best business course I've ever taken. By the end of Module 3, I had more clarity about what needed to change than I'd gained from two years of coaching."

Annette L.

Single-Unit Operator, Retail Food Sector

Is This For You?

Who This Course
Is — and Isn't — For

✓ This Is For You If...

You're a current franchise operator who wants a systematic approach to building customer loyalty.

You're a new franchisee who wants the experience framework in place from day one.

You've tried generic customer service training before and found it disconnected from how customers actually behave.

You're ready to commit 30–45 minutes per week to working through the course and implementing what you learn.

You're a franchisor or development professional looking for high-quality training for your network.

✗ This Is NOT For You If...

You're looking for a quick fix rather than a comprehensive framework that requires genuine implementation effort.

You believe your customer experience is already excellent and have the data to prove it.

You're not operating within a franchise system — this course is built specifically for the franchise context.

You want theory without application — every module ends with a concrete action step designed for immediate implementation.

Zero Risk

Risk-Free
Guarantee

Risk-Free Guarantee

We offer a full 14-day money-back guarantee. Contact us within 14 days of purchase, and before accessing Module 3 for a complete refund. No questions asked.

Enrol Today

Your Investment in
World-Class Customer Experience

Everything you get:

Full course — 5 modules, 25 lessons, 5 quizzes, 25 exercises

The 90-Day Customer Experience Transformation Plan

Bonus 1: CX Audit Workbook

Bonus 2: CX Metrics Dashboard Template

Bonus 3: 25 Done-for-You CX Scripts

Bonus 4: HEART Method Quick-Reference Card

Lifetime access — no expiry, revisit anytime

Verified certificate on successful completion

Yes — Enrol Me Now →

Secure payment · Instant access upon enrolment

FAQ

Frequently Asked
Questions

How much time does the course take each week?▼

Each lesson is 20–30 minutes, with five lessons per module. Most operators work through one module per week — approximately 2–3 hours per week during the course. The 90-day implementation plan then integrates into your existing operational routine, not on top of it.

Does this work for my specific franchise sector?▼

Yes. The frameworks are built on the psychology of customer memory and loyalty, which operate the same way regardless of sector. Every exercise asks you to apply each framework to your specific location and customer base, so the output is always specific to you.

Will this conflict with my franchisor's training or brand standards?▼

No. This course operates in the experience layer you as the operator control — the human moments, the communication quality, the emotional texture of every interaction. It does not instruct you to change any product, pricing, or operational standard governed by your franchise agreement.

What if I can't finish the course quickly?▼

You have lifetime access. No deadlines, no expiry dates. Many operators take 6–8 weeks to complete the five modules at a pace that fits around their location. The course is designed for short, focused sessions rather than long blocks.

What happens immediately after I enrol?▼

You receive an immediate confirmation email with your login credentials. All five modules and all bonus materials are available from day one. You can begin Module 1 within minutes of completing your enrolment.

How does the risk-free guarantee work?▼

We offer a full 14-day money-back guarantee. Contact us within 14 days of purchase, and before accessing Module 3 for a complete refund. No questions asked.

Do I receive a certificate?▼

Yes, a verification certificate is downloadable on successful completion of the course.

The Decision

Every Week You Wait Is a Week of
Customer Loyalty You're Not Building.

The operators building devoted customer bases right now are not working harder than you. They understand something specific — and they use it every single day. That understanding is available to you the moment you enrol.

Enrol Now and Start Today

Lifetime Access · All Bonuses Included · Verified Certificate on Completion

Creating a World-Class Franchise Customer Experience

Your Product Is Good.So Why Aren't Customers Coming Back?

Does This Sound Familiar?

There Is a Frameworkfor Building Devoted Customers.

Here Is What ChangesWhen You Complete This Course

Everything Inside the Course

Four Powerful BonusesIncluded Free with Your Enrolment

What Franchise OperatorsAre Saying After Completing the Course

Who This CourseIs — and Isn't — For

Risk-FreeGuarantee

Your Investment inWorld-Class Customer Experience

Frequently AskedQuestions

Every Week You Wait Is a Week ofCustomer Loyalty You're Not Building.